Technology has made us reliant on automation to run processes and care for patients. In my work as a director of customer experience, I was recently involved in a transition from one software company to
The start of October signals the true beginning of all things fall: pumpkin spice, turning leaves, football and FNCE®. I have not attended the Food & Nutrition Conference & Expo™ — the annual meeting of the Academy
As director of the customer experience for a hospital system in New York City, informatics is key to my mission of improving satisfaction through training and implementing standardization. I have led a multiyear project that
